Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, give us a call. We’d be glad to speak with you about your specific family situation.

How long have you been in business?

Right at Home was founded in Omaha, Nebraska in 1995.

What kind of services do you provide?

Right at Home provides numerous services across the country to families just like yours. A full list of services is available here. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our customer testimonials.

Where do you provide services?

Our local office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across the United States, the United Kingdom and Brazil.

Are your caregivers insured and bonded?

Yes. Every caregiver is a Right at Home employee. To help ensure the safety and well being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Will I have a choice of who comes to my home?

Yes. We encourage your involvement in the decision-making process. And with our proprietary screening and selection system, you can be rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. However, you must be satisfied. We'll never send a caregiver who doesn't meet your needs, and we'll always accommodate any requests you may have for a change in caregivers.

Will my family member always receive care from the same caregiver?

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Can Right at Home help with medications?

In Nevada, Right at Home can provide medication reminders which means that we can remind individuals to take their medications on time. In fact, medication reminders are one of our most requested services. We can also report any side effects.

Can I change or discontinue the services my loved one receives?

You can change the number or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care. Plus, you're never bound to a long-term contract, so you can discontinue your relationship with Right at Home at your discretion.

How can I verify a shift was completed?

Right at Home uses several tools to track our caregivers. Our main timekeeping system is what is known as telephony. Our caregiver clocks in and out of shifts by calling an 800 number from the clients phone, at the care giving location. This also allows us to verify that a caregiver has arrived for a shift just minutes after the scheduled arrival time. And if necessary, a replacement caregiver can be sent immediately Second, we use simple paper timesheets filled out by each caregiver if telephony is not available, or if billing is on a per visit or per day rate.  In either event a client signs a daily care record acknowledging that the services provided in our daily care record were in fact rendered.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about times or dates of care that seem to be incorrect.

Do I need a physician's authorization for your services?

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we're happy to help with the entire "benefits coordination" process. This includes providing any documentation you need for reimbursement by an insurance carrier.

What are the costs of your services?

Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost:

• Number of hours of care per week
• Level of home care services received (companion care versus personal care .)

Holidays versus non-holiday schedulesOur services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you may need, contact our office at 702 367-3400. We’ll set up a no obligation in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating services. Rates will never be increased without at least thirty days notice.

Are home care services covered by insurance or Medicare?

Medicare does provide an Eligibility Tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that Right at Home provides. Right at Home may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, Right at Home has preferred relationships with many companies who either fully reimburse or partially reimburse for home based care. Typical accounts for reimbursement include reverse mortgage, health savings accounts (HSAs) and flexible spending accounts.

We also work with reimbursement programs like the Veterans Aid and Attendance Benefit, which is a benefit paid in addition to the monthly pension paid to Veterans and surviving spouses who require our services.

Do I pay the caregiver directly?

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

How is the privacy of my personal information maintained?

We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client's – or legally authorized representative's – formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.

Right at Home seems like a good choice. What's the next step?

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding services and costs. Then, we'll begin putting together your Custom Care Plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.